You can place your order directly through our website.

1. Log in to your customer account or create a new account. This will allow you to take advantage of better pricing. You can also place an order without logging in.

2. Select the products you're interested in and add them to your cart. Accept the Terms and Conditions and Privacy Policy. Click "Buy and pay" and proceed to the next step.

3. Then enter your details, select the delivery and payment method.

4. Add a discount code if you have one.

5. Complete your order by clicking "Pay now" and process the payment.

6. Encountered a problem? Call or email us.

No, it's not necessary. You can place an order as a guest. However, please note that creating an account allows you to track your order history, place subsequent orders faster, and if you decide to join the club, you can collect raspberries and take advantage of special member offers.

You'll find the discount code field in your shopping cart, just below the product list. Enter your code there and click "Apply," and the discount will be applied before you finalize your payment.

We process orders within 1-3 business days. Delivery time depends on the selected shipping method – typically, the package arrives within 24-48 hours of shipment.

We are currently sending an e-receipt, which you can find attached to your order confirmation email. If you haven't received it, please contact us and we will resend it.

Yes, but act quickly – it's best to contact us immediately after placing your order. Once the package has been shipped, we can't edit it.

We don't currently offer this option; we encourage you to explore other payment methods. You can pay for your order by: instant transfer, BLIK, debit/credit card, PayPal, PayPo, Apple Pay, or Google Pay.

No, gift vouchers are available in specific amounts of PLN 250, 350, 550, 850 and 1000

No, at the moment we do not have such an offer in the store, but we encourage you to subscribe to our Newsletter where we inform you about all the new products.

Avoid contact with water, perfume, and cosmetics. Store your jewelry in its original box, separate from other items. Remove it before sleeping and exercising. For more tips, see the "Jewelry Care" section and each product's care information.

Berries jewelry is resistant to everyday splashes, but not completely waterproof. We recommend removing it before bathing, swimming, or using a sauna to preserve its shine and durability.

Gold-plated elements may slightly fade over time with heavy wear and frequent contact with water or perfume. 925 silver jewelry naturally oxidizes, which can be removed by polishing with a silver cloth. With proper care (avoiding water and cosmetics, and storing in a dry place), jewelry will retain its luster for longer.

In our collection you will find:

• Gold-plated jewelry is crafted from 925 sterling silver and coated with 14K or 18K gold. This finish provides a beautiful, long-lasting shine and abrasion resistance.
• 925 silver jewelry , often additionally rhodium-plated – the rhodium layer protects the silver against darkening and allergies, while maintaining its natural shine.
• Exclusive gold jewelry (14K and 18K) , including models with natural gemstones and diamonds. This is our luxury line for the most discerning clients who value durability and prestige.
• Natural stones – all stones used in our jewelry are natural, carefully selected for quality and beauty, which emphasizes the uniqueness and value of each collection.

Our jewelry is crafted from high-quality 925 silver, 14K and 18K gold, and natural stones, minimizing the risk of allergies. However, everyone's skin is different, so if you have sensitive skin, please exercise caution.

Resin is a lightweight, transparent or colorful synthetic material used in some of our earrings and pendants. It offers high durability, a scratch-resistant surface, and allows for fashionable, saturated colors.

You have 30 days from the date of receipt to withdraw from the contract without giving a reason. Simply complete the returns form available on our website and return the product to the address provided in the "Returns and Complaints" tab. Jewelry must be unused – we only return unworn items in their original packaging.

The returns procedure in our store is very simple:

STEP 1 – COMPLETE THE RETURN FORM

If you wish to return a purchased product, first download and complete the return form available for download at this link: form .

Then, print the completed form.

STEP 2 – PREPARE THE PACKAGE WITH THE RETURN PRODUCT

Place the printed form and the returned product in the package in which you intend to send it back.

If possible, please use the same packaging we sent you the parcel in for your return – this will save you money and help reduce waste.

The product package should be prepared so that the returned product reaches us safely. Please remember that, pursuant to Article 34 of the Act of 30 May 2014 on Consumer Rights, you are liable for any damage to the product caused by you, the value of which may be deducted from your refund.

STEP 3 – SEND THE PACKAGE WITH THE RETURN PRODUCT

Send the finished package by post or courier to the following address:

Berries&Co

Zelwerowicza Street 44

02-928 Warsaw

STEP 4 – WAIT FOR YOUR REFUND

We will refund the product within 14 days of receiving the package.

We will refund you the money using the same method you used to pay for your order.

InPost Quick Returns

Important! The return shipping cost for the Quick Returns option is PLN 15. This amount will be deducted from your refund.

You can send your return parcel in two ways – via the InPost Mobile application or using the SzybkieZwroty.pl website.

How to do it:

1. Pack the returned jewelry, preferably in its original box.

2. Complete the returns form available HERE. Include the printed form in your returns package. If you cannot print the form, please copy it by hand.

3. Secure the package before shipping.

4. Go to SzybkieZwroty.pl or use the InPost Mobile application.

5. Select the Berries&Co store and follow the further instructions.

6. Write the return number on the package with a marker.

7. Place the parcel in the InPost parcel locker (according to the instructions).

8. Wait for an email with information about the processing of your return.

We will process your refund within 14 days of receiving your return shipment. It usually takes less time. Refunds will be processed using the same payment method used for the purchase.

Yes. If you notice a defect within two years of purchase that wasn't caused by improper use, you can file a complaint. Describe the problem and attach photos using the complaint form available on the website. We'll contact you within 14 days.

You can file a complaint within 2 years of receiving the package. If a product purchased in our store arrives damaged, defective, or otherwise inconsistent with the contract, you can file a complaint.

The complaints procedure in our store is very simple:

STEP 1 – FILE A COMPLAINT

As part of your complaint, you can:

Demand a replacement or repair of the goods, submit a declaration of a price reduction, or withdraw from the sales contract (i.e., return the goods) – provided that one of the cases specified in Article 43e of the Act of 30 May 2014 on Consumer Rights occurs (including failure to repair or replace the goods despite filing a complaint). Send a complaint containing one of the above requests to us by email. In addition to the complaint request, please include the following information in the email: your name and surname; order number; bank account number; delivery date; and a description of the observed nonconformity (damage, missing items).

Alternatively, to submit a complaint you can use the form available for download at this link: form.

Additionally, if possible, attach photographs to the email showing the non-conformity of the goods.

Please send your completed complaint to: shop@berriesandco.pl.

STEP 2 – WAIT FOR A REPLY

We will respond to your complaint within 14 days of receiving it via email.

If the complaint is incomplete, we may ask you to complete it.

STEP 3 – COMPLAINT REALIZATION

If your complaint is accepted, we will immediately begin processing your request.

Product replacement or repair

If you are requesting a replacement or repair of the product as part of your complaint, we will collect the product from you within an agreed upon time, unless you agree to return it yourself (at our expense). We will then deliver the new or repaired product to you.

Reduction in product price

However, if you expect a reduction in the price of the product, we will refund you the difference between the original price and the reduced price within 14 calendar days of receiving the complaint.

Returning a product

If, as part of the complaint, you wish to withdraw from the sales contract (i.e. return the goods), after receiving our response regarding the acceptance of the complaint, send the product back (by post or courier) to the following address:

Berries&Co
Zelwerowicza Street 44
02-928 Warsaw

Whenever possible, use the same packaging we shipped your order in for your return – this will save you money and help reduce waste. The product shipment should be prepared so that the returned product reaches us safely.

We will refund the product within 14 days of receiving the package.

We will refund your money using the same method you used to pay for the product.

Yes, all products purchased with a gift card are subject to returns under the same terms as other purchases. Details can be found in the terms and conditions.

We process orders within 1-3 business days. Delivery time depends on the selected shipping method – typically, the package arrives within 24-48 hours of shipment.

Yes. In justified cases, we can offer jewelry repairs. Please contact us by email – each case is considered individually.

Leave your email address on the product page—we'll notify you when it's back in stock. Some products only come back once, so hurry.

At the moment we do not have this color version, but we encourage you to subscribe to our Newsletter where we inform you about all the new products.

You can find all new products/bestsellers/promotions from our offer on our home page in the appropriate tabs "New Products" "Promotions" "Bestsellers" or by subscribing to the newsletter and joining the club, where we often send exclusive offers.

Our boutique is located in Warsaw at 17 Wiejska Street. We're open Monday through Friday from 11:00 AM to 7:00 PM, and on Saturdays from 11:00 AM to 4:00 PM. You'll find us near Trzech Krzyży Square. We look forward to seeing you!

Yes, please visit the Personalization tab. You can personalize some of the collection (e.g., the medallion). Details are provided in the product description.

We currently do not offer engraving services. All products available in our store are ready to ship and cannot be personalized.

At this time, we do not offer the option of including notes with orders.

The standard turnaround time for a photo medallion is approximately 7 business days.

To replace your photo, please contact our team individually - we will try to help.

Please send your photo in JPG, JPEG or PNG format, of good quality and resolution.

You can add a maximum of 2 photos to your locket.

Berries ring sizes are standard jewelry sizes, but we encourage you to measure your finger to ensure you choose the right size for our rings.

Use our size chart available on each ring page, as well as a video showing how to measure your finger and choose the right size. See the Tips & Tricks section for details on choosing the right size.